Quality Services

We have a specialized team of data entry operators as quality examiners, once we receive the data from the client, our major emphasis is on the execution within deadline accompanying high quality, data once entered into the system is checked by our quality examiners and then finalized for delivery to the client.

Reliability

Our data entry operators and other experts are well aware of the importance of secretiveness of the data, we hold data with utmost secrecy and handle it with care as a slight muffing could result in blunders which drastically affect the productivity of our client by consuming more time for rectifications.

Accuracy

Our quality examiners ensure that the data entered into the software of the client is absolutely accurate and as per the requirement of the client, our accuracy level is 99% and this percentage is consistent and ensured by our examiners, all our clients are highly satisfied by the services rendered by our experts.

HIPPA Statuary Compliant

Health Insurance Portability and Accountability Act (HIPPA) act sets the standard for protecting sensitive patient data. Any company dealing with Health care Industry data is required to follow the norms and standard laid by the HIPPA Act, we follow some of the procedures to comply with the norms laid down by HIPPA.

1. Our offices are totally safeguarded, as we have card punch system for each employee to restrict any unauthorized entry.
2. We have a dedicated server room, where access is provided to only the authorized person among our employees.
3. We have eminent security cameras in all cabins as well as other location within office premises.
4. Our policy restricts any employee to access any workstation or electronic media. This includes all sort of electronic Protected Health Information (ePHI) and documents.

Access Control

The meaning of access control is to restrict the access right to the authorized user, the criterion which is followed by Regal Outsource for Access Control is as below:

• We assign a unique user ID to identify and track user activity.
• Procedure to retrieve ePHI during an emergency situation.
• Encryption and decryption of ePHI.
• Make sure that the data is properly altered or destroyed and that too by the authorized person.

 

Audit Control

Audit control is the procedure by which our auditors make sure that, we have complete control over the data flow which could be incoming, processing and outgoing data, also data addition, deletion, alteration should be controlled by Audit Control system, while making audit controlling we make assure the below listed points.

• Are the electronic records available as per the requirement?
• What controls are in place to safeguard ePHI?
• What is the ratio of data addition, deletion and alteration.